We’re Hiring

Retail Shop Assistants (Seasonal with the possibility of full time employment)

We are looking for friendly, customer service orientated retail shop assistants to serve customers during our busy holiday season. This is a seasonal position, but the possibility of full time employment within Tessa’s does exist. In particular this position entails:

  • Promoting sales by assisting customers and offering suggestions.
  • Ability to communicate professionally in person.
  • Stock shelves, counters, and tables with merchandise.
  • Provide prompt and courteous service to all customers.
  • Utilize product knowledge to promote sales.
  • Responsible for ensuring store appearance is clean and presentable at all times.

Please apply in store for this position.

 

Junior Customer Care Advisor/Administrative Assistant (Full Time Position)

We are in search of a junior customer care advisor/administrative assistant to act as first point of contact for all customers contacting Tessa’s Bakery via the customer care telephone line or email. To display a genuine passion for the product and to deliver the highest level of friendly, personable service that maintains the company’s image. The position entails:

  • On a day to day basis to manage customer expectations as the first point of call for all queries, complaints or customer orders;
  • Where appropriate, to undertake follow-up calls to customers to deliver a service that exceeds their expectations, ensuring that the standard of customer service from initial contact through to after-sales follow up service is consistently excellent;
  • To respond proactively to all incoming telephone communications, handling queries and ensuring that customers are given accurate advice on the choice of products;
  • To process any orders placed via Tessa’s website, ensuring attention to detail and accuracy. Where necessary, to talk customers through the website ordering system.
  • To undertake any other reasonable duty as required by the Company.

To apply for this position please send detailed CV to workforus@tessasbakery.co.za. Alternatively, apply in store.

 

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