TERMS AND CONDITIONS
Please take note that in order to ensure the best quality work we only take on a limited number of celebration and wedding cakes per week. We therefore kindly request that if you are interested in accepting our quote that you place your order as soon as possible to avoid the disappointment of your date being fully booked.
Please take note further that we require at least 48 hour notice on standard cake orders directly from the website.
Please mail us for a quote on any custom cake orders for which we require a minimum of a week lead time. A deposit equal to 50% is payable before any work will be commenced on your order and as such please ensure that payment is made speedily to avoid disappointment.
A 50% non-refundable deposit is required in order to confirm any order. If this deposit is not received at least 4 days prior to your collection date your order will not be completed. The balance outstanding is due upon collection and no cake will be released without full payment having been received.
If you require alterations that affect the cost after the quote has been confirmed, the balance will be adjusted accordingly.
Cancellation Policy and Refunds
Deposits are non-refundable, however we do offer refunds as in-store credit. Cancellation of your order needs to be noted in writing at least 4 days prior to collection date. Should work have been commenced on the cake you will not be eligible for a refund.
We will use the pictures you provide as design inspiration and will design your cake as close as possible to this design, however please bear in mind that we are not allowed to copy cakes outright, however we can assure you that the cakes will be spectacular and if there are specific design elements you cannot live without, please let us know.
Please note that it is not possible to transport a tiered naked design cake as there is nothing holding the cake itself together. Therefore if you do not wish for us to deliver and set up the cake at an additional charge, we would provide the cakes to you separately and it is your responsibility to stack the cake at the venue.
Please note that this quote excludes fresh flowers and fruit, we do not provide this, this will need to be added onto the cake at the venue by a florist, this is a quote just for the cake itself,
With regards to delivery, we as Tessa’s Bakery do offer a delivery service. Please keep in mind we outsource the delivery personnel. You are unable to make payment or stipulate delivery via our website as there is no option for delivery. Your request will need to be emailed to us (firstname.lastname@example.org)
Wedding consultations are done by appointment only, please call in to make an appointment with one of our lovely sales consultants on (021)551-6107.
Wedding consultations are limited to 1 hour only. A tasting box will be supplied if requested, this is at a cost of R150.00 and includes 6 of our basic cupcakes.